Frequently Asked Questions
Find answers to common questions about our products and services.
Product & Vehicle Fitment
How do I know whether a product fits my vehicle?
Please check the vehicle brand, model, manufacturing year and product variation stated on the product page before placing an order.
Some vehicle models may have different generations, facelift versions or interior specifications. If compatibility is unclear, please contact VACC AUTO before purchasing.
What vehicle information should I provide for a compatibility check?
Please provide the vehicle brand, model, manufacturing year and model generation where available.
Depending on the product, VACC AUTO may also request a clear photograph of the relevant mirror, dashboard, screen, air-conditioning vent or interior panel.
Can I return a product if I selected the wrong vehicle model or variation?
Products ordered for the wrong vehicle model, manufacturing year, size, colour or product variation are generally not eligible for return.
Customers are responsible for checking product compatibility before placing an order. Please contact VACC AUTO before purchasing if assistance is required.
Orders & Payments
How do I place an order?
Select the correct product and variation, add it to the cart and proceed to checkout.
Before completing payment, please confirm the product variation, vehicle details, quantity, delivery address and contact number.
Can I change or cancel my order after placing it?
Please contact VACC AUTO as soon as possible after placing the order.
Changes or cancellations cannot be guaranteed once an order has been packed, processed or handed to the delivery provider. Any request remains subject to approval.
What payment methods are available?
Available payment methods will be displayed during checkout.
Payment availability may vary depending on the selected method, order value and payment provider. Please complete payment only through the secure checkout options shown on the VACC AUTO website.
Shipping & Delivery
Is free shipping available?
Yes. Free shipping is currently available for eligible orders above RM50.
The offer may be subject to delivery area, product size, order value and other conditions displayed during checkout.
How can I track my order?
Tracking information will be provided after the order has been shipped, where tracking is available.
Please use the tracking details in the shipping update to check the latest delivery status. Contact VACC AUTO with the order number if further assistance is required.
What should I do if my parcel arrives damaged?
Take clear photographs or videos of the parcel before opening it if the outer packaging appears damaged.
Please keep the original packaging, shipping label, product and included accessories, then contact VACC AUTO as soon as possible with the order number and supporting evidence.
Returns & Refunds
What is the return period?
Return requests must be submitted within 14 calendar days from the date the order is delivered.
Customers must contact VACC AUTO and receive approval before returning an item. Unauthorised returns may not be accepted.
Which items are eligible for return?
Returns may be accepted only when:
• The item arrived damaged; or
• The item received is different from the confirmed order.
All requests are subject to review and approval by VACC AUTO.
How are return shipping costs and refunds handled?
Return shipping costs will be reviewed on a case-by-case basis. Customers must receive shipping instructions before returning an item.
Approved refunds will be issued to the original payment method. Refunds will be processed within 30 days after the returned item has been received, inspected and approved.
The time required for the amount to appear may vary depending on the bank or payment provider.
Account, My Garage & Rewards
What is My Garage?
My Garage allows customers to save their vehicle information and find compatible accessories more efficiently.
A saved vehicle can make future product browsing and vehicle-fitment checking faster.
How do I add or update a vehicle in My Garage?
Sign in to the VACC AUTO account, open My Garage and follow the available steps to add the vehicle brand, model, year and other requested details.
Please update the saved vehicle information if the vehicle changes or if any saved details are incorrect.
How do VACC AUTO rewards and vouchers work?
Eligible account activities, purchases or campaigns may provide rewards, points or vouchers.
The earning method, validity period, minimum spending requirement and redemption conditions may vary. Please review the terms displayed in the account, voucher or campaign before using a reward.
Still Need Help?
Can’t find the answer you need? Contact VACC AUTO for product compatibility, order or after-sales support.
Contact Support